ADH coverage only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional external event (e.g. drops and damage caused by liquid contact from spills) that arises from your normal daily usage of the Covered Device as intended for such Covered Device.
ADH coverage does not include
(a) protection against normal wear and tear, excessive or catastrophic damage, theft, misplacement, or damage caused by reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Device,
(b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or
(c) any damage to the Covered Device that arises from one or more conditions described in Section 3.2 (a) or (b).
Apple may ask you to provide an explanation of where and when the accident occurred with a detailed description of the actual event. Apple will deny your claim if you fail to pay the service fee or fail to provide information relating to the accident when asked.
To qualify for the Tier 1 ADH Claim fee, the Covered Device must have no additional damage beyond the screen-only damage (if applicable) or the external enclosure-only damage that would prevent Apple from repairing the display or external enclosure. Covered Device with additional damage will be charged the price of the Tier 2 ADH Claim fee.
ADH coverage will expire and all of Apple’s obligations to you under this section 3.2 will be fulfilled in their entirety before the end of the Plan Term when Apple, as a result of ADH claims, has provided to you two (2) Service Events.
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